Souza Hub is committed to protecting the privacy of our clients and ensuring the security of personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with Australian privacy laws.

1. Collection of Personal Information

• Souza Hub collects personal information necessary to provide our services, including but not limited to:

  • Name, address, email address, and phone number.

  • Business details, including ABN and company information (if applicable).

  • Payment information for billing purposes.

  • Technical data related to IT systems and services.

• Information is collected directly from you through forms, emails, phone calls, or interactions with our website.

2. Use of Personal Information

• The personal information we collect is used for the following purposes:

  • Providing and managing IT services, hardware, and solutions.

  • Responding to inquiries and delivering customer support.

  • Processing payments and managing accounts.

  • Complying with legal and regulatory obligations.

3. Disclosure of Personal Information

• Souza Hub may disclose your personal information to third parties only when necessary to provide our services. This includes:

  • Contractors or subcontractors who assist in delivering services (e.g., IT technicians or hardware suppliers).

  • Financial institutions for payment processing.

  • Regulatory or legal authorities as required by law.

• We ensure that any third-party contractors who access personal information comply with confidentiality obligations and handle the information securely.

4. Third-Party Contractors

• Souza Hub occasionally engages third-party contractors who may require access to personal information to perform their roles. These contractors are bound by strict confidentiality agreements and privacy obligations to safeguard your information.

• Souza Hub remains responsible for ensuring that all personal information shared with contractors is protected in accordance with this policy.

5. Security of Personal Information

• Souza Hub employs a range of security measures to protect your personal information, including:

  • We do not retain or store passwords for third-party systems provided to Souza Hub for service execution. Passwords are only used temporarily for the purpose of the requested service and are not saved.

  • Secure storage systems and encryption technologies.

  • Secure storage systems and encryption technologies.

  • Access controls to limit data access to authorized personnel only.

  • Regular monitoring and updates to prevent unauthorized access or breaches.

6. Access to and Correction of Personal Information

• You have the right to request access to your personal information and to request corrections if the information is inaccurate or outdated.

• To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with legal obligations.

7. Retention of Personal Information

• Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law.

• Our billing system may save billing information for account management purposes. This information is handled securely by Stripe.com, our third-party payment processor, and clients can view and alter their billing details via the billing portal.

• Information no longer needed is securely destroyed or de-identified.

8. Cookies and Website Tracking

• Our website may use cookies and similar technologies to enhance user experience and collect non-identifiable information about website usage.

• You can adjust your browser settings to disable cookies; however, this may impact the functionality of our website.

9. Cross-Border Disclosure

• Souza Hub does not routinely transfer personal information outside Australia. If such transfers are required, we ensure compliance with Australian privacy laws.

10. Complaints and Contact Information

• If you have concerns or complaints about how your personal information is handled, please contact us:

  • Email: privacy@souzahub.com.au

  • Phone: 1300 890 462

  • Address: PO Box 958 Dickson ACT 2602

• We take privacy concerns seriously and will work to resolve any complaints promptly.

11. Updates to This Privacy Policy

• This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Effective Date: 01/01/2025

Thank you for trusting Souza Hub. We are committed to protecting your privacy and providing secure and reliable services.